Goose Creek's customer support hours are Monday-Friday 8:30 am to 5:00 pm eastern standard time.

There are a few convenient few ways to contact our customer service team.
Click the button below to visit our contact center.

Goose Creek orders normally ship within 2-3 business days from the time the order is placed. In some cases, during special promotions, ship times can be longer. Once an order is placed modifications can not be made to the order or shipping address. It is our goal to ship orders as quickly as possible. Your package will arrive via UPS. Click the button below to track your order.

If your package says delivered but you have not received it, please allow a few more days for delivery.
UPS may be experiencing delivery delays of up to 10 days.
E-mail us at support@goosecreekinc.com if you need more assistance.

Goose Creek candles are not tested with accessories. Our candles are designed to burn clean and evenly without the use of hurricanes and other accessories. Placing a candle topper or alluma lid on top of the candle is a safety hazard. The candle could potentially overheat or shatter. For more information, please contact our support team.

We are proud to offer great promotions for our customers. Promotions change frequently making it very challenging to do price adjustments. Orders that have already shipped are not eligible for a price adjustment. For more information regarding price adjustments, please reach out to our support team. We look forward to helping you!

Please allow up to five business days after we receive your return for your refund or replacements to be processed.

We apologize, but at this time only one coupon code can be used at a time. You can use coupons on merchandise that is not already discounted or on sale. At this time we can only accept one coupon code per order.

"Hot-zone Shipping States"
Washington, Oregon, California, Nevada, Utah, Idaho, Montana, Wyoming, Colorado, Arizona, New Mexico, South Dakota, North Dakota, Nebraska, Texas, and Florida

It is our goal to ship your order as quickly as possible. We begin processing your order immediatelyand unfortunately, we are unable to cancel or modify orders once they have been placed.

Yes, you can refuse to accept the package at the time of delivery. If you refuse delivery of your order, we will issue a refund for the subtotal of your order minus a $5.99 return shipping fee.

Did you discover broken items in your order? We are sorry to hear that your package arrived damaged. Please snap a photo showing the item's label as well as the damaged area of all damaged items. Broken items are eligible for replacement once photos have been submitted. Please email these photos to us at support@goosecreekinc.com. Be certain to keep all broken merchandise until our customer service team has resolved your issue. We look forward to getting you taken care of!
*In order to receive a replacement, we do require photos of ALL damaged items.

Stolen packages over $100 may require a police report. Please contact us by emailing support@goosecreekinc.com
so that we can start an investigation and help you find a solution that best fits your needs.

If your package has been marked as delivered but has yet to arrive, we would be happy to start an investigation with the carrier. If the carrier can confirm the package was misdelivered, we will happily issue a replacement or gift card. If the carrier's findings show the package was delivered to the correct address, a police report may need to be filed. Please contact us by emailing support@goosecreekinc.com so we can start an investigation and help find a solution that best fits your needs.